Regulamin
www.iwet.vet

Online Store Regulations

1. General Provisions
   1. The Online Store available at https://iwet.vet/sklep/ is run by IWET Marta Lubak with its registered office in 15-523 Grabówka, Szałwiowa 18 Street; Tax Identification Number 5451754732, National Business Registry Number 361757210, e-mail address: iwet@iwet.vet, telephone number: +48 606490165 hereinafter referred to as the Seller.
   2. These Regulations and the Online Store are addressed exclusively to entrepreneurs using the Online Store (the Regulations and the Online Store are not addressed to consumers).
   3. The Seller is the administrator of personal data processed in the Online Store in relation to the provisions of these Regulations. Personal data is processed for the purposes, to the extent and on the basis of grounds and principles indicated in the privacy policy published on http://iwet.vet/polityka-prywatnosci/. The use of the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the user of the Online Store i.e. the Service Recipient or the Client is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of an agreement and statutory obligations of the Seller).
   4. Definitions:
      1. Working Day – one day from Monday to Friday, excluding public holidays.
      2. Registration Form – a form available in the Online Store which enables to create an Account.
      3. Order Form – Electronic Service, an interactive form available in the Online Store that enables placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the payment method.
      4. Client – (1) a natural person having full legal capacity, for whom the use of Website, including conclusion of Sales Agreements, is directly related to business or professional activity (i.e. not being a consumer in this case); (2) a legal person; or (3) an organizational unit without legal personality, to which legal capacity is granted by law; – who has concluded or intends to conclude a Sales Agreement with the Seller.
      5. Civil Code – the Civil Code Act of 23 April 1964.
      6. Product – a movable item available in the Online Store, which is the subject of Sales Agreement between the Client and the Seller.
      7. Regulations – these Regulations of the Online Store.
      8. Online Store – Service Provider’s online store available at https://iwet.vet/sklep/.
      9. Sales Agreement – an agreement of sale or execution of the Product concluded between the Client and the Seller via the Online Store.
      10. Electronic Service – a service provided electronically by the Service Provider to the Client via the Online Store.
      11. Service Recipient – (1) a natural person with full legal capacity, for which the use of Website, including the conclusion of Sales Agreements, is directly related to business or professional activities (i.e. not being a consumer in this case); (2) a legal person; or (3) an organizational unit without legal personality, to which legal capacity is granted by law; – using or intending to use an Electronic Service.
      12. Order – a declaration of will of the Client made by means of the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.
2. Electronic Services in the Online Store
   1. The following Electronic Services are available in the Online Store: Account, Form and Orders.
      1. Account – the use of Account is possible after a total of three consecutive steps by the Service Recipient – (1) filling in the Registration Form, (2) clicking the “Register” field, (3) confirming the creation of an account by the Seller. In the Registration Form it is necessary for the Client to provide the following data: name and surname/company name, address (street, number of house/apartment, zip code, town, province, country), e-mail address, contact phone number and password, Tax Identification Number, type of business activity.
         1. The Electronic Account Service is provided free of charge for an indefinite period of time. The Service Recipient has the option, at any time and without giving any reason, to delete the Account (Account cancellation) by sending an appropriate request to the Service Provider, in particular by e-mail to iwet@iwet.vet or in writing to the address: Szałwiowa 18 Street, 15-523 Grabówka
      2. Order Form – the use of Order Form is commenced at the moment when the Client adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Client completes two successive steps altogether – (1) after filling in the Order Form and (2) clicking on the Online Store’s website after filling in the Order Form with the field “Confirm Order” – until then it is possible to modify the entered data (for this purpose, please follow the displayed messages and information available on the Online Store’s website). In the Order Form it is necessary for the Client to provide the following data concerning the Client: name and surname/company name, Tax Identification Number, address (street, house/apartment number, post code, town, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery, payment method.
         1. The Electronic Service of the Order Form is provided free of charge and is of a one-time nature and ends when the Order is placed through it or when the Service Recipient stops placing an Order through it earlier.
   2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) Internet browser: Mozilla Firefox version 17.0 and above or Internet Explorer version 10.0 and above, Opera version 12.0 and above, Google Chrome version 23.0 and above, Safari version 5.0 and above, Microsoft Edge version 25.10586.0.0 and above; (4) enabling the possibility of saving cookies and supporting JavaScript in the Internet browser.
   3. The Service Recipient is obligated to use the Online Store in a manner consistent with the law and good morals with respect to personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is required to enter data in accordance with the facts. The Service Recipient is prohibited from providing illegal content.
   4. Complaint procedure:
      1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in paragraph 6 of these Regulations) Client may submit a complaint, e.g.:
      2. in writing to the address: Szałwiowa 18 Street, 15-523 Grabówka
      3. in electronic form via e-mail to: iwet@iwet.vet
      4. It is recommended that the Client provides in the description of a complaint: (1) information and circumstances regarding the subject of complaint, in particular the type and date of occurrence of the irregularity; (2) the Client’s request; and (3) contact details of the complainant – this will facilitate and shorten the processing of complaint by the Service Provider. The requirements set forth in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted without the recommended description of a complaint.
      5. The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.
3. Conditions of Concluding the Sales Agreement
   1. The conclusion of the Sales Agreement between the Client and Seller takes place after a prior submission of the Order by the Client by means of the Order Form in the Online Store in accordance with paragraph 2.1.2 of the Regulations.
   2. The Product price is given in PLN. The total price with taxes of the Product being the subject of Order, as well as delivery costs (including transport and delivery charges) and other costs, and if it is not possible to determine the amount of these charges – about the obligation to pay them, the Client is informed in the message confirming the Order sent to the given e-mail address.
   3. Procedure for Concluding a Sales Agreement in the Online Store using the Order Form
      1. The conclusion of the Sales Agreement between the Client and Seller takes place after placing an Order by the Client in the Online Store in accordance with paragraph 2.1.2 of the Regulations.
      2. After placing an Order the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receiving an Order and its acceptance for execution takes place through sending by the Seller to the Client an appropriate e-mail message to the e- mail address given while placing an Order, which contains at least the Seller’s statement of receipt of the Order and its acceptance for execution and confirmation of conclusion of the Sales Agreement. At the moment of receiving the above e-mail by the Client, a Sales Agreement is concluded between the Client and Seller.
      3. The retention, protection and making available to the Client the content of the concluded Sales Agreement takes place through (1) making these Regulations available on the website of the Online Store and (2) sending to the Client an e-mail message, mentioned in paragraph 3.3.2. of the Regulations. The content of Sales Agreement is additionally recorded and secured in the IT system of the Seller’s Online Store.
4. Payment Methods and Deadlines for the Product
   1. The Seller makes available to the Client the following payment methods under the Sales Agreement:
      1. Cash on delivery payment.
      2. Cash on pick-up.
      3. Payment by bank transfer after receiving the VAT invoice along with the parcel.
   2. Payment term:
      1. If the Client chooses to pay by bank transfer after receiving a VAT invoice along with the parcel, the Client is obliged to make payment within the deadline specified on the VAT invoice.
      2. If the Client chooses to pay cash on delivery or cash on personal delivery, the Client is obliged to make payment on delivery.
5. Cost, Methods and Deadline of Delivery and Product
   1. Acceptance Delivery of the Product is also available outside the territory of the Republic of Poland.
   2. Delivery of the Product to the Client is subject to payment, unless the Sales Agreement states otherwise. Costs of Product delivery (including charges for transport, delivery and postal services) are indicated to the Client on the Online Store’s websites in the course of placing an Order, including also at the moment of expressing by the Client the will to be bound by the Sales Agreement.
   3. Personal collection of the Product by the Client is free of charge.
   4. The Seller makes available to the Client the following delivery or collection methods of the Product:
      1. Courier delivery, cash on courier delivery.
      2. Personal collection available at the address: Szałwiowa 18 Street, 15-523 Grabówka – from Monday to Friday from 10 a.m. to 3 p.m., excluding holidays and public holidays.
   5. The date of delivery of the Product to the Client is confirmed individually for each order after checking the availability of the ordered Product in the warehouse by the Seller.
6. Product Complaint
   1. In accordance with Article 558 § 1 of the Civil Code, the Seller’s liability on account of warranty for the Product towards the Client is excluded.
7. Additional Provisions
   1. The Seller has the right to limit the available payment methods, including the requirement to make a prepayment in whole or in part, regardless of the payment method chosen by the Client and the fact of concluding the Sales Agreement.
   2. The Service Provider may terminate the agreement for provision of the Electronic Service with immediate effect and without indicating the reasons by sending the relevant statement to the Client.
   3. The moment the Seller issues the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product are transferred to the Client. In such a case, the Seller is not responsible for the loss, damage or shortage of the Product resulting from the acceptance of Product for transport until its delivery to the Client and for the delay in transporting the shipment.
   4. The Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating the reasons by sending a statement to the Client.
   5. The liability of the Service Provider/Seller to the Service Recipient/Client, regardless of its legal basis, is limited – both as part of a single claim, as well as for all claims in total – to the amount of the price paid and delivery costs under the Sales Agreement, but not more than PLN 500. The Service Provider/Seller shall be liable to the Service Recipient/Client only for typical damage foreseeable at the time of conclusion of the agreement and shall not be liable for lost profits in relation to the Service Recipient/Client.
   6. Any disputes arising between the Seller/Service Provider and the Client/Service Recipient shall be submitted to the court having jurisdiction over the Seller/Service Provider’s seat.
8. Final Provisions
   1. The agreements concluded through the Online Store are in Polish language.
   2. Amendment of the Regulations:
      1. The Service Provider reserves the right to make amendments to the Regulations.
      2. In case of concluding agreements on the basis of these Regulations other than continuous agreements (e.g. Sales Agreement), amendments to the Regulations shall not in any way violate the rights acquired by the Service Recipients/Clients before the date of entry into force of the amendments to the Regulations, in particular, the amendments to the Regulations shall not affect already placed or submitted Orders and concluded, executed or performed Sales Agreements.
      3. In matters not regulated by these Regulations, generally applicable provisions of Polish law shall apply, in particular: The following apply to matters not regulated in these Regulations: the Civil Code; the Act on Rendering Electronic Services of 18 July 2002 and other relevant provisions of the generally applicable law.