Polityka prywatności i cookies strony:
www.iwet.vet
1. Scope of Privacy Policy and Cookies
The administrator of personal data is IWET Marta Lubak with its registered office: 15-523 Grabówka, Szałwiowa 18 Street, entered in the Central Register and Information on Business Activity conducted by the Minister of Development and Finance, Tax Identification Number 5451754732, National Business Registry Number 361757210 (“we” or “us”). We shall act appropriately when it comes to the collection, use and protection of personal data. We want you to be confident that your data is safe with us and fully understand how we use it to offer you a better and more personalized service. This is why we have developed this Privacy and Cookies Policy (“Policy”):
- determines the types of personal data that we collect;
- explains how and why we collect and use your personal information;
- explains when and why we will share your personal information with other
organizations; - explains the rights and choices you have with regard to your personal information.
In relation to the range of products and services we offer, we want to make it clear to you what this Policy covers. This Policy applies to you if you use our products and services (referred to in this Policy as “our Services”). The use of our Services means:
- Creating an account on our Website and using our Services offered as a part of its functionality;
- Purchasing from us by telephone, online or otherwise through any website (hereinafter “our Services”) or mobile applications (“our mobile applications”) where this Policy is
published; - This Policy also applies if you contact us or we contact you about our Services;
Our Services or mobile applications may contain links to other websites operated by others that have their own privacy policies and policies that explain how they use your personal information. In such cases, please read these terms and conditions and privacy policies
carefully before providing any personal information on such website, as we have no responsibility for the websites of other parties.
2. Collected Personal Information
This section contains information regarding personal information that we may collect from you while using our Services and other personal information that we may receive from other sources.
| By registering for our Services, you may provide us with: |
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| By ordering from us online, browsing our Services or using our mobile applications, we may collect: |
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| By contacting us, or when we contact you or participate in promotions, contests or surveys about our Services, we may collect: |
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3. Other Personal Data Sources
We may also use personal information from other sources such as specialized companies that provide information, our business partners and public records. These types of personal information help us to:
- review and improve the accuracy of our data;
- improve and measure the effectiveness of our marketing communications, including online advertising.
4. How and Why Personal Information is Used
In the table below we explain in detail how and why we use your personal information:
| We use personal data to: | This means that the processing of your personal data allows us to: | Why do we process your data in this way? | Legal basis |
| Ensure the availability of our services | Manage the account you have created in our Service.
Process your orders and returns. |
We need to process your personal information so that we can: manage your user account; provide you with the goods and services you want to order; assist you with any orders and returns you may request. |
Necessity to perform the agreement
When we process:
Without this information we will not be able to provide you with our products or services. Legally justified purpose Data processed after the execution of the order for after-sales service. |
| Manage and improve our daily business operations | Manage and improve our Services and mobile applications. | We use cookies and similar technologies on our websites and in mobile applications to improve customer service. Some cookies are necessary, so you should not disable them to use all the features of our Services and mobile applications. You can disable other cookies, but this may affect your experience of using our sites. More information about cookies and how to disable them can be found in the Cookies and similar technologies section. |
Legally justified purpose |
| Develop and improve our range of products, services, know-how and the way we communicate with you. | We rely on the use of personal data to conduct market research as well as to improve our information systems (including security) and our range and services. This enables us to serve you better as a client. |
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| Detect and prevent fraud and other crimes. | It is important that we monitor our Services in the context of detecting and preventing fraud, other crimes and misuse of services. This will help us make sure that you can use our Services safely. |
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| Personalize your services to your expectations | Analyze your browsing and shopping habits to better understand you as our user and client as well as to provide you with personalized offers and services. | Viewing your behavior and orders allows us to customize our offers and services. This will help us meet your needs as a client. |
Legally justified purpose |
| Send appropriate marketing communications (including e-mail, regular mail or online advertising) about our products and services and those of our suppliers and partners. Accordingly, online advertising may be displayed on our websites and on third party websites as well as other online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and business partners. |
We want to make sure that we provide marketing communication, including online advertising, that is appropriate to your interests. To achieve this, we measure your response to marketing communications related to the products and services we offer, which means we can offer you products and services that better meet your needs as a client. You can change your marketing choices, either by registering at our website or at any time fterwards. You also have a choice when it comes to online advertising. In the following section of this Policy, we present your choices regarding cookies and how you can control your online behavioral preferences. | For most marketing communications, we rely on your consent, but there are situations where it is within our legitimate legal purpose. | |
| Contact and interaction with you |
Contact you about our Services, e.g. by phone, email or post, or responding to posts in social media that you have directed to us. | We want to serve you best as a client, so we use your personal information to provide clarification or assistance in response to your information. |
Legally justified purpose |
| Manage the promotions and competitions you take part in, including those we conduct with our suppliers and business partners. |
We need to process your personal information so that we can manage the promotions and contests in which you decide to participate. | ||
| Invite you to participate in customer satisfaction surveys and other market research conducted by us and other organizations acting on our behalf. |
We conduct market research to improve our services. However, in case our contact with you about this matter, you do not need to participate in the survey. If you tell us that you do not want us to contact you for market research, we will respect that choice. This will not affect your ability to use our Services. |
5. Our Legitimate Purposes in Using Your Personal Information
In the places above where we have mentioned that the use of personal information is based on our “legally justified purpose”, these include:
- serving our clients’ needs, including providing our products and services;
- promoting and marketing our products and services;
- account management (e.g. online shopping account), complaints management and resolution of any disputes;
- understanding of our clients, including their patterns, behavior, as well as their tastes and preferences;
- protecting and supporting our business, our colleagues, clients and co-owners;
- testing and developing new products and services and improving existing ones;
- legal/regulatory requirements.
6. How and Why We Share Personal Information with Business Partners and Service Providers
In this section we explain how and why we share personal data with our business partners and service providers. When we share personal information with these companies, we require them to maintain security and are not allowed to use personal information for their own marketing purposes.
| Business partners | We cooperate with many business partners who sell products through our services. In such situations, we only share personal information that enables our business partners to provide services. For example, when you shop through our Service, we may share your name and contact information with our business partner so that they can deliver selected products. |
| Service providers | We cooperate with carefully selected service providers who perform specific functions on our behalf. These include, e.g., companies that help us to provide: customer services, technology services, data storage and linking, payment processing and order delivery. We only share personal information that enables our service providers to provide these services. Some of the service providers with whom we cooperate support online media channels that advertise our products and services, as well as for our suppliers and our business partners. For example, you may see an advertisement for our products and services when you are using a particular social networking site or watching TV online. |
7. How and Why We Share Personal Information with Other Entities
We may share personal information with other organizations in the following circumstances:
- when a law or public authority claims that we must share personal information;
- when we need to share personal information in order to establish, exercise or defend our rights (including providing personal information to others for fraud prevention and credit risk reduction);
- to an organization to which we sell or transfer (or enter into negotiations to sell or transfer) any of our rights or obligations under any agreement we may have with you. If the transfer or sale is successful, the entity receiving your personal information may use your personal information in the same way as we do;
- to any legal successors associated with our business.
8. How We Protect Your Personal Data
We may share personal information with other organizations in the following circumstances:
- when a law or public authority claims that we must share personal information;
- when we need to share personal information in order to establish, exercise or defend our rights (including providing personal information to others for fraud prevention and credit risk reduction);
- to an organization to which we sell or transfer (or enter into negotiations to sell or transfer) any of our rights or obligations under any agreement we may have with you. If the transfer or sale is successful, the entity receiving your personal information may
use your personal information in the same way as we do; - to any legal successors associated with our business.
9. How Long We Process Personal Data
We will not keep your personal data longer than we need, which depends on several factors:
- (first of all) the reason why we collected it;
- how long ago they were collected;
- is there a legal/regulatory basis for us to keep it;
- do we need them to protect you or our interests.
10. Choice to Receive Marketing Messages and Participate in Market Research
We will send you relevant offers and information about our products and services in many ways, including via e-mail, but only if you have previously agreed to receive this marketing information.
At the moment of registration in our Service, we will ask you if you want to receive marketing communication. At any time you will be able to change your marketing preferences via the settings panel within your user account, by phone (+48 606 490 165) or in writing
(Szałwiowa 18 Street, 15-523 Grabówka).
We would also like to know your opinions which will help us to improve our services, and therefore we may contact you for market surveys. You will always have the choice whether to participate in our market surveys or not.
11. How We Use Cookies
Cookie files (so-called “cookies”) are IT data – in particular text files – are placed by our Website during each visit to a User’s end device, which allows our websites to remember the User’s computer or device and serves several purposes. The entity that places cookies on a User’s device and access to them is the Foundation. The Service server automatically registers information sent by the User’s browser during the display of the website. The server logs may contain information such as network request, IP address, browser type and language, date and time of the request. This information helps us improve the quality of our Services by identifying and storing User preferences and tracking trends, such as how our Services are
searched.
The following types of cookies are used on our websites:
| Function | Characteristics | Type |
| Ensuring efficiency |
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Session -> when you close your browser, the cookies are deleted |
| Increasing safety |
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Session -> when you close your browser, the cookies are deleted |
| Remembering preferences |
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Session -> when you close your browser, the cookies are deleted |
| Analysis of the way of using the Service |
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Permanent -> deleted after a longer period of not visiting the Service |
| Feedback from Service Users |
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Session -> when you close your browser, the cookies are deleted
Permanent -> deleted after a longer period of not visiting the Service |
| Plugs/widgets |
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Permanent -> deleted after a longer period of not visiting the Service |
| Providing appropriate marketing content (especially online advertising) |
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Permanent -> deleted after a longer period of not visiting the Service |
| Measuring the effectiveness of our marketing communications (including online advertising) |
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Permanent -> deleted after a longer period of not visiting the Service |
Cookies placed in the final device of the Service User may also be used by third parties in order to offer users additional functionality. The use of above tools or widgets may cause the collection of cookies on users’ devices in order to facilitate the use of these services and ensure that users’ interaction is displayed correctly on our Services.
12. Your Choice Regarding Cookies
Although most web browsers automatically allow cookies to be placed on your computer, you may refuse to receive cookies and remain anonymous. In such a case, it should be remembered that by not agreeing to the placement of cookies, the User will not be able to fully use all functions of the Service. In order to configure the options of your device to consent to the storage of cookies and to determine the scope of the stored cookies, the User may make changes to the settings of the Internet browser (in most cases, such an option can be found in the Tools or menu Browser Preferences).
Please be informed that if you do not change the settings of cookies, it means that they will be placed in your terminal equipment. In such a case, our Services may store information in your terminal device and gain access to this information.
Information on how to manage cookies in particular browsers can be found on pages dedicated to particular browsers:
- Firefox: https://support.mozilla.org/pl/kb/ciasteczka
- IE: https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
- Chrome: https://support.google.com/chrome/answer/95647?hl=pl
- Opera: http://help.opera.com/Linux/12.10/pl/cookies.html
- Safari: https://support.apple.com/pl-pl/HT201265
Additional information about managing cookies can be found on sites such as http://allaboutcookies.org
13. Right of Access to Data
You have the right to access your personal data that we store.
14. Other Rights of Persons Whose Data are Processed
With regard to your personal data you also have:
- Right to rectify data
- Right to object
- Right to restrict data processing
- Right to delete data
- Right to data transfer
- Right to lodge a complaint with a supervisory authority
- More information about your data protection rights
If you think we have inaccurate or missing information about you, let us know and we will correct it.
General Objection – we will consider your objection to our use of your personal data. If your rights prevail over our interests in the use of your personal information, we will, at your request, either limit the processing of your personal information (see paragraph 14.3 below) or delete it (see paragraph 14.4 below).
Objection to direct marketing – in case of such objection, we will cease using your personal information for direct marketing purposes. As a result of our objection to direct marketing, and if we have no other legal basis for using your personal information, we will stop
processing your personal information within 30 days.
There are several situations in which you can limit the use of your personal data, including (but not limited to):
• you have made a general objection (listed in paragraph 14.2 above);
• you are questioning the accuracy of the personal data we store;
• we have used your personal information illegally, but you do not want us to delete it.
There are several situations in which you can have your personal information deleted by us, including (but not limited to):
• we no longer need to keep your personal data;
• you have successfully filed a general objection (listed in paragraph 14.2 above);
• you have withdrawn your consent to our use of your personal data (and we have no other reason to use it);
• we have unlawfully processed your personal data.
If you wish to receive a copy of the personal data we collect, please contact us at iwet@iwet.vet.
We would like to be able to resolve any of your requests and comments, but you also have the right to lodge a complaint directly with the local supervisory authority if you believe that we are processing personal data unlawfully.
The website of the President of the Office for the Protection of Personal Data concerning data protection contains more detailed information on your rights to personal data protection mentioned above. In case you would like to contact us in more detail about these rights, please use the section below “how to contact us”.
15. How To Contact Us
If you have questions on how we collect, store and use your personal information, please contact us:
Phone: +48 606 490 165
E-mail: iwet@iwet.vet
Post Office: Szałwiowa 18 Street, 15-523 Grabówka
The policy has recently been updated: 31.05.2018